Digital Expertise

Project Manager at Tangent Snowball

Since January 2012

I made the move from my Project Management position at Reading Room in order to expand my knowledge in the eCommerce sector working for some more commercial clients.

I’m now managing a £100,000 User Experience project on behalf of one of Irelands largest booksellers which will incorporate business requirements gathering, stakeholder and user research, card sorting, wireframe creation, and development of a functional prototype. It will also include the provision of mobile eCommerce recommendations, wireframes and designs. This role will see me undertaking various business analysis responsibilities including running stakeholder workshops and interviews, on top of general project management.

Project Manager at Reading Room

Since February 2010

As a project Manager at Reading Room my role encompassed elements of business analysis, user experience, and project management; this varied focus enabled me to have a strategic view of projects and cemented my belief in the necessity for a user-centric solution, and for evidence-based decision making. I learnt to challenge assumptions made by the wider project team and by clients in order to provide workable solutions based on qualitative and quantitative evidence.

I worked with a varied number of clients however my focus was on the Public and Charitable sectors.

I managed a £55,000 project for one of London’s largest NHS Trusts, which included a substantial user experience phase. As a Trust they needed a website which would cater for the requirements of a range of audiences, from mental health service users and the general public, to medical professionals and senior NHS stakeholders. I delivered a stakeholder workshop and card-sorting exercise, requirements workshops with ‘Service Users’, and worked with a UX consultant to produce a recommendations document which informed the subsequent development phases. The final web solution features simple tools and a clear IA, addressing the needs of users with varying levels of competency and requirements.

The Care Quality Commission needed a microsite which would translate a dry and dense applications document into an online tool which would improve the quality of applications that they were receiving. Due to limited budget for this project I was tasked with the delivery of a number of user experience deliverables including content workshops, Mockflow wireframes, user journey documentation and Information Architecture as well as running the project through to delivery.